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ASKING FOR SERVICES

Talking about shopping
Mussa: Can I help you / what can I do for you ?
Ali: Yes please, how much is the flower
Mussa : Two hundred shillings
Ali : Can I have it?
Mussa : There your are
Ali : Thank you
Mussa : You are welcome
Imagine you are in the hotel. How would you order some food
And drinks? Write a short conservation between you and the waiter
Waiter Excuse me sir, can I help you?
Customer: Yes please, how much is a cup of tea?
Waiter: There you are
Customer: May I have some food too?
Waiter : What kind of food you need?
Talking about reservation
Booking tickets
You want to travel to Mwanza by train, write a dialogue between you and booking office attendant.
Attendant: Can I help you?
Customer: Yes please, I want a ticket in first class
Attendant: It is 20,000/=Tshs
Customer: I have 19,000/= Tshs
Attendant: OK
Customer; Here is your money

EcoleBooks | ENGLISH O LEVEL(FORM TWO) NOTES - ASKING FOR SERVICES


  1. Making telephone calls
Language use
Using the phone
In today’s world, most people use the telephone for quick answer the questions.
1. Look at the following telephone conversation and answer the questions:
a) Which conversations are personal?
b) Which one are business?
c) Which callers did not speak to the people they wanted to talk with?

d) What happened in phone call No.3?
EcoleBooks | ENGLISH O LEVEL(FORM TWO) NOTES - ASKING FOR SERVICES EcoleBooks | ENGLISH O LEVEL(FORM TWO) NOTES - ASKING FOR SERVICES



EcoleBooks | ENGLISH O LEVEL(FORM TWO) NOTES - ASKING FOR SERVICES EcoleBooks | ENGLISH O LEVEL(FORM TWO) NOTES - ASKING FOR SERVICES

EcoleBooks | ENGLISH O LEVEL(FORM TWO) NOTES - ASKING FOR SERVICES
2. In pairs, practice the telephone conversations.
3. Copy the following table and fill in the blanks with sentences from the phone conversations.


EcoleBooks | ENGLISH O LEVEL(FORM TWO) NOTES - ASKING FOR SERVICES
ACTIVE VOICE AND PASSIVE VOICE
(i) Active and passive voice refer to the form of the verb and the position of subject and the object
(ii)In the ACTIVE VOICE THE SUBJECT of the verb in a person a thing or a concept does the action.

EcoleBooks | ENGLISH O LEVEL(FORM TWO) NOTES - ASKING FOR SERVICES
iii) The PASSIVE VOICE it is the object which starts and the SUBJECT is proceeded by
EcoleBooks | ENGLISH O LEVEL(FORM TWO) NOTES - ASKING FOR SERVICES
In the passive voice, It is the object which stats first then VERB TO PLUS the past participle the by then lastly the subject
OBJECT + VERB TO BE + PARTICIPLE + BY + SUBJECT
EcoleBooks | ENGLISH O LEVEL(FORM TWO) NOTES - ASKING FOR SERVICES
Passive voice: My book was taken by subject.
NO.
FORM TENSE
PASSIVE VOICE

1.
Present tense
Is/are/am + past participle.
2.
Present continuous tense
Is/am/are/being + past participle
3.
Present perfect tense
Have/has/been + past participle

4.
Present perfect continuous
Have/has + been + being + past participle
5.
Past tense
Was/were + past participle
6.
Past continuous
Was/were + being + past participle
7.
Past perfect
Had/been + past participle
8.
Past perfect continuous
Had + been + being + past participle
9.
Future tense
Shall/will + be + past participle
10.
Future continuous
Shall/will + been + have + past participle
11.
Future perfect
Shall/will + have + been + past participle
Active voice: He took my book.
Passive voice: my book was taken by him.
Active voice: The shower smells sweet
Passive voice: The shower is sweet when it is smelt.
Active voice: This medicine tastes bitter
Passive voice: This medicine is bitter when tast
ed.
SIMPLE PRESENT TENSE: Is/are/past participle
Statement
Negative
Interrogative
Av: He speaks English
Pv: English is spoken by him
He does not speak English
English is not spoken by him
Does he speak English?
Is English spoken by him?
Av: They play football
Pv: Football is played by them
They do not play football
Football is not played by them
Do they play football
Is football played by them?
PRESENT CONTINUOUS TENSE: Is/are/am + being +past participle
Statement
Negative
Interrogative
AV: He is teaching English
PV: English is being taught by him
He is not teaching English
English is not being taught by him
Is the teaching English
Is English being taught by him
Av: I am writing a letter now
Pv: A letter is being written now by me
I am not writing a letter now
A letter is not being written now by me
Am I writing a letter now
Is a letter being written now by
PRESENT PERFECT TENSE: Have + been +past participle
Statement

Negative
Interrogative
Av: You have taken the book
Pv: The book has been taken by you
You have not taken the book
The book has not been taken by you
Have you taken the book
Has the book been taken by you
PRESENT PERFECT CONTINUOUS TENSE
Have/has + being been +past participle
Statement
Negative
Interrogative
Av: She has been ringing the bell
Pv: The bell has been being rang by her
She has not been ringing the bell
The bell has not been being rang by her
Has she been ringing the bell
Has the bell been being rang by her
SIMPLE PAST TENSE: was/were + past participle
Statement
Negative
Interrogative
Av: I saw you
Pv: You were seen by me
I did not see you
You were not seen by me
Did I see you?
Were you seen by me
Av: She built a house
Pv: A house was built by her
She did not build a house
A house was not built by her
Did build a house?
Was house built by her?

PAST CONTINUOUS TENSE: Was/were + being +past participle
Statement
Negative
Interrogative
Av: I was reading the book
Pv: The book was being read by me
I was not reading the book
The book was not being read by me
Was I reading the book?
Was the book being read by me
Av: They were writing a letter
Pv: A letter was being written by the
They were not writing a letter
A letter was not being written by them
Were a letter being written by them?
PAST PERFECT: Had + past participle
Statement
Negative
Interrogative
Av: You taken the book
Pv: The book had been taken by you
You had not taken the book
The book had not been taken by you
Had you taken the book?
Had the book been taken by you?
8) FUTURE TENSE: Shall will +be past participle
Statement
Negative
Interrogative
Av: I shall write it
Pv: It will be written by me
I shall not write it
It will not be written by me
Shall I write it?
Will it be written by me?
Av: Hamisi will ring the bell
Pv: The bell will be rang by Hamisi
Hamisi will not ring the bell
The bell will not be rang by Hamisi
Will Hamisi ring the bell?
Will the bell rung by Hamisi?
9) FUTURE CONTINUOUS TENSE: Shall/will +have + been + Past participle
Statement
Negative
Interrogative
Av: They will be teaching History
Pv: History will have been taught by them
The will not be teaching History
History will have not been taught by them
Will they be teaching History
Will History have taught by them
FUTURE PERFECT TENSE: Shall/will + have been + past participle
Statement
Negative
Interrogative
Av: He will have given me the food
Pv: Is hall have been given the food by them
He will not have give me the food
The food will have not been given to me by him
Will he have given me the food?
Shall I have been given the food by him?
USES OF PASSIVE

1. The passive is used when we do not want to know who did the action. This is possible by leaving out the
object
E.g. ACTIVE: Makongoro broke the cup
PASSIVE: The cup was broken
2. Used in scientific reports given that we are not interested to know people who were responsible in carrying out the experiment?
E.g. ACTIVE: The students added sulphuric acid, and then they heated the mixture for five minutes
PASSIVE: Sulphuric acid added, and then the mixture was heated for five minutes

3. When we don’t want to take responsibility for something
E.g. the matter will be discussed soon (By whom?)

4. When we want to focus on a happening and not on whom or what did it
E.g. the results have been announced

5. When we want to avoid vague subject like one someone etc
E.g.: The cheques has signed the cheques
NOTE: Someone has signed the cheques

6. When we intend to bring the shocking information toward the end of the sentence
E.g.: The radio was stolen by your son, Compare with
Your son stole the radio
Note: Word like think, know, consider, believe, acknowledge, understand, fang, say, claim, report when used in passive are often followed by the infinitive “to”
E.g.: People say Maduka is a spy

Maduka is said to be a spy




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EcoleBooks | ENGLISH O LEVEL(FORM TWO) NOTES - ASKING FOR SERVICES

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